FAQ
What Size are the wig caps for the customized wigs?
21-21.5 =Small
22”-22.5 = Medium
23”-23.5 = large
How long will my Wig By Shug last?
With proper care and maintenance, your new Wig by Shug can last up to 18-24 months.
Can I wet or flat iron my Wigs by Shug?
Yes.
How can I track my delivery after I place my order with Wigs by Shug?
You will receive a confirmation email once your order has been processed to the email address provided during the checkout process. You will also receive a second email notification once your order has shipped, which will include your tracking number and a link to follow your shipment’s status along its journey.
Shipping Policy
Wigs by Shug products are shipped from Pensacola, Florida. Shipping hours are Monday-Friday from 9AM until 5PM CST. Ready to Ship Wigs are processed within 5-7 business days. Please note that business days do not include Saturday, Sunday or Official Holidays.
We provide domestic shipping for a flat rate fee of $14.99. You will receive a confirmation email with the tracking link once your order ships.
If inaccurate or incomplete addresses information is provided, it may delay processing. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to prevent any possible delays.
All packages require a signature. We recommend inputting a shipping address where you know your or someone else will be available to accept the package.
Tracking Orders
You will receive a confirmation email once your order has been processed to the email address provided during the checkout process. You will also receive a second email notification once your order has shipped, which will include your tracking number and a link to follow your shipment’s status along its journey.
If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please contact Wigs By Shug after the estimated delivery time.
Return & Exchange Policy
Due to COVID-19 and the spread of the coronavirus ALL SALES ARE FINAL.
Return and Exchange Policy
Due to COVID-19 and the spread of the coronavirus, our policy won’t allow us to give a refund, compensate, or exchange merchandise/products that’s been tampered with, has a missing label, or worn for an extended amount of time. The safety of our team, customers, and vendors will always be key to our policies and decision making.
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We hope to continue being your provider when considering virgin hair extensions, closures, and other hair care needs.